About.

Hello, I’m
a UX Research & Design Lead.

I design and plan apps, love the outdoors, music and the arts, while creating fluid user experiences.
Process.


and solving problems.

From new startups to large international products, I've used these well known processes in solving complex design problems.
Recent Work.

Some of my more recent work...

Learnovate

Trinity Research Centre

As a Lead UX Researcher with Trinity, I led the research and design recommendations for several client projects in Health Tech and Digital Education. This included a state of the market report on Wearables & Emotion Tracking, substantial research into AR & VR, AI & ML, Chatbots, Gamification, Ethics & Cognition surrounding new technology.

Clevergift

Platform for Giftcards

While Head of UX for this Digital Giftcard Startup, I directed the Product Design of the new CleverGift Platform resulting in a brand new product and service, and another 2 Million investment secured. My team redesigned and customised the platform for global retailers including Brown Thomas, ShopDirect, Zalando, Footlocker & eBay.

Isobar

Ecommerce Research & Design

Leading as Head of UX for the Dublin office, I optimised research and design processes for larger eCommerce clients, including a 380% increase in conversion for Eir Business. While there, I acted as Head of UX on solutions for Eir, BMW, Hertz, Tayto, Thomas Cook, UCD, Cartrawler & Coillte.

Portfolio.

A portfolio of . Click one to learn more.

· Prototyping Screen Wireframes and Annotations for the System<br> · Iterative Screen Design for MaplePictures.com, the parent company of Lion’s Gate Films
Clevergift
Platform for Giftcards
· Prototyping Screen Wireframes and Annotations for the System<br> · Iterative Screen Design for MaplePictures.com, the parent company of Lion’s Gate Films
Eir
Telco Ecommerce
· Prototyping Screen Wireframes and Annotations for the System<br> · Iterative Screen Design for MaplePictures.com, the parent company of Lion’s Gate Films
ISA
Vehicle Touchscreen
· Blueprinting / Wireframing and Consulting on the Channel 6 Website<br> · Developing a Visual Content Inventory for all the Website Assets
Parenthood
Childbirth Health App
· Architecture and Interaction Design of Software for European Elderly Market <br> · Consultation on Business Development models for User Experience<br> · Drafting an Initial UI and Mental Model to use in Acquiring Investment
Aerlingus
Airline Ecommerce
Ticket ABC came to me to design the first iteration of their ticketless online event management system. I put together personas and scenarios for each of the SMS ticketing use cases, and designed page description diagrams specifying the importance of Page Elements.
European Space Agency
Spacecraft Planning
Ericsson brought me on board to research information visualization approaches and video gaming components for their next generation of network management applications.
Ericsson
Network Research
With Nokia I was researching and designing for various applications and platforms across their range of devices.
Nokia
Gesture Research
· Analyzing the Usability of the Management Store Portal Prototype<br> · Providing Architectural Needs for Redesigning this In-Store System<br> · Consulting with Internal Redesign Team on their Redesign Process
Starbucks
Store Platform
· Worked with Sapient to Develop a Prototype for the Global Vodafone Intranet<br> · Prototyping for Focus Groups and a Council Presentation in Budapest<br> · User Centric Design through Thematic Consistency and Relevance
Vodafone
Global Intranet
· Designed a UI Framework for the Gizmondo Gametrac Device<br> · Paper Prototyping User Interface and the Information Architecture<br> · Invented a model for Text Entry via Joypad through research
Gametrac
Mobile Gaming Device OS
Ticket ABC came to me to design the first iteration of their ticketless online event management system. I put together personas and scenarios for each of the SMS ticketing use cases, and designed page description diagrams specifying the importance of Page Elements.
LexisNexis
Legal & Research Platform
Project.

Using well known

I have worked on a large number of projects to plan products and services.
Design Research and Reports
30 Projects
Service & Design Thinking
10 Projects
Information Architecture
50 Projects
Concept Design & Prototyping
70 Projects
User Requirements & Testing
25 Projects

Education

Design for Interaction
University of Westminster 2005
Masters in Interaction Design, Research and Theory
Digital Design
Vancouver Film School 1996
Private Degree in Digital Design, Media and Industry Skills

Research

Editor in Chief
Boxes and Arrows 2019 - Present
Pro Bono Leadership for Editorial and Content Strategy of the Seminal IA & UX Publication
Lead Researcher
Trinity Colledge Dublin 2018 - 2019
Extensive Research on Wearables, AR/VR, AI/ML and Emotion Technology. Innovation Workshops and Recommendations for Clients in Health Tech and Education.
Community.

Professional communities .

IxDA-logo.png
IXDA
Initiative Leader. Online Resources for Industry Tools and Job Seeking.
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IAI
Mentor. Official mentor in assistance for those new to IA and UX.
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SIG-IA
Member. Community focused on the formation of IA and UX.
Clients & Partners.

Project teams and collaborators.

Over the past twenty years, I've been fortunate to work with and for people from some amazing organisations.
80+
total projects
In over 10 countries
50%
well known brands
Many household names
95%
positive feedback
Outstanding detail and quality
Contact.

Are you ready to

I’m always interested in hearing about new projects and opportunities. Tell me about the problems you are trying to solve. I'd love to listen and see if there's anything I can do to help.
Download CV   Portfolio Pdf